Return Policy

Returns

We want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Change of Mind Returns

We accept change of mind returns within 30 days from the date you receive your order, provided that:

• The item is unused, unworn, and in its original condition.

• All original packaging, accessories, manuals, and labels are included.

• Proof of purchase (order confirmation or receipt) is provided.

Please note that return shipping costs for change of mind returns are the responsibility of the customer unless otherwise stated.

Once your returned item has been received and inspected, we will process your refund or exchange. Refunds will be issued using the original payment method.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product and packaging (where applicable)

If the item is confirmed to be faulty, damaged, or incorrectly supplied, we will provide a replacement, repair, or refund in accordance with Australian Consumer Law. We will also cover any reasonable return shipping costs.

Items That Cannot Be Returned

The following items are not eligible for return unless they are faulty or required by law:

• Clearance or final sale items

• Products that have been used, damaged by misuse, or altered after delivery

Refund Processing

Once your return has been approved:

• Refunds are processed to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Shipping fees are generally non-refundable unless the return is due to our error or the product is faulty.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Return Policy limits or excludes your rights under the Australian Consumer Law.

How to Request a Return

To request a return, please contact our customer support team with:

• Your order number

• Your full name

• The reason for your return

• Supporting photos (if applicable)

Our team will provide return instructions and advise you on the next steps.